Terms of service

OVERVIEW
Welcome to Alhani Fashion! The terms "we", "us" and "our" refer to Alhani Fashion. Alhani Fashion operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Alhani Fashion is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service ("Terms"), together with our Privacy Policy, Refund Policy and Shipping Policy, describe your rights and responsibilities when you use the Services.
By visiting, interacting with or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are using the Services with the permission of a parent or guardian.
To use the Services or place an order, you may need to provide information such as your name, phone number, email address and delivery address. You confirm that all information you provide is correct, current and complete.
You are responsible for keeping your account details safe and for all activity on your account. You may not transfer, sell or share your account with any other person.

SECTION 2 - OUR PRODUCTS
We try our best to show our products accurately. However, colours and appearance may look slightly different on your screen depending on your device and settings.
Product measurements are given in inches as provided by our suppliers. Please check the measurements before ordering.
Product descriptions and availability may change at any time without notice. We may discontinue any product at any time and may limit the quantity of any product sold to any person or area.

SECTION 3 - ORDERS
When you place an order, you are making an offer to buy. Alhani Fashion may accept or decline any order at its discretion.
Your order is accepted once our team confirms it by call or WhatsApp. For Cash on Delivery orders, you pay when the parcel is delivered.
If you need to cancel an order, please contact us on WhatsApp before it is dispatched. Once an order has been dispatched, it cannot be cancelled.
If we decline, change or cancel your order, we will contact you on the phone number or email you provided.
All returns and exchanges are handled according to our Refund Policy.

SECTION 4 - PRICES AND PAYMENT
Prices, discounts and promotions may change without notice. The price you pay is the price shown at the time you place your order.
Delivery is free on all orders within Pakistan. Posted prices are the final prices you pay.
We accept Cash on Delivery all over Pakistan. Where online payment options are available, you confirm that you are authorised to use the payment method you choose.
Promotions may have their own terms. If a promotion's terms conflict with these Terms, the promotion's terms will apply.

SECTION 5 - SHIPPING AND DELIVERY
Delivery usually takes 4 to 5 working days after your order is confirmed. Delivery times are estimates and may be affected by courier delays, weather, public holidays or other events outside our control.
At delivery, you may open the courier flyer (outer bag) to check that you received the right item. Please do not open the product's own packing before accepting the parcel.
Please see our Shipping Policy for full details.

SECTION 6 - INTELLECTUAL PROPERTY
All content on our Services, including text, images, graphics, logos, videos and the design of the website, belongs to Alhani Fashion or its licensors and is protected by Pakistani and international intellectual property laws.
You may use the Services for your personal, non-commercial use only. You may not copy, reproduce, distribute or republish any content from the Services without our written permission.
Alhani Fashion's name, logo and slogans are trademarks of Alhani Fashion. Shopify's name and logo are trademarks of Shopify. All other names and logos belong to their respective owners.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS
Our Services may include tools or links to websites operated by third parties, such as courier tracking or payment providers. We do not control these and are not responsible for their content, accuracy or practices. Your use of any third-party tool or website is at your own risk and subject to that third party's terms.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
Alhani Fashion is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Alhani Fashion. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Alhani Fashion, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Alhani Fashion.

SECTION 9 - PRIVACY POLICY
All personal information we collect through the Services is handled according to our Privacy Policy. Because our store is hosted by Shopify, Shopify also processes some of your information to provide the Services. By using the Services, you confirm that you have read our Privacy Policy.

SECTION 10 - REVIEWS AND FEEDBACK
If you send us reviews, suggestions, photos or other feedback, you allow us to use, publish and display them for any purpose, including on our website and social media, without payment to you.
You agree that your feedback will be honest and will not contain false, offensive, abusive or unlawful content. We may remove any feedback at our discretion.

SECTION 11 - ERRORS AND MISTAKES
Sometimes our website may contain mistakes in product descriptions, prices, offers, delivery times or availability. We may correct any mistake and update information at any time. If an order was placed at a wrong price or with wrong information, we may cancel it and will inform you.

SECTION 12 - PROHIBITED USES
You may use the Services for lawful purposes only. You must not:
(a) use the Services for any unlawful or fraudulent purpose, including placing fake orders;
(b) harass, abuse or threaten our staff or other people;
(c) give false or misleading information;
(d) upload viruses or harmful code, or try to break the security of the website;
(e) copy, scrape or collect data from the website using bots or automated tools.
We may cancel orders, block phone numbers, or suspend or close any account that breaks these Terms.

SECTION 13 - TERMINATION
We may end your access to the Services at any time without notice if you break these Terms. You will still be responsible for any amounts owed up to that date.

SECTION 14 - DISCLAIMER
Except as clearly stated in our Refund Policy, our Services and products are provided "as is" and "as available". We do not guarantee that the website will always be available, error-free or secure.

SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent allowed by law, Alhani Fashion, its staff, partners and service providers will not be liable for any indirect or consequential loss, including loss of profit, arising from your use of the Services or any product bought through them. Our total liability for any order will not be more than the amount you paid for that order.

SECTION 16 - INDEMNIFICATION
You agree to protect Alhani Fashion, Shopify and our partners and staff from any claims, losses or costs (including legal fees) arising from your breach of these Terms, your violation of any law, or your misuse of the Services.

SECTION 17 - SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, that part will be removed and the rest of these Terms will remain in effect.

SECTION 18 - ENTIRE AGREEMENT
These Terms, together with our policies posted on this website, are the entire agreement between you and Alhani Fashion. If we do not enforce any part of these Terms, it does not mean we give up that right.

SECTION 19 - GOVERNING LAW
These Terms are governed by the laws of Pakistan. Any disputes will be handled by the courts of Karachi, Pakistan.

SECTION 20 - CHANGES TO THESE TERMS
We may update these Terms at any time by posting the new version on this page. Continuing to use the Services after changes are posted means you accept the updated Terms.

SECTION 21 - CONTACT INFORMATION
Questions about these Terms can be sent to us at:
Alhani Fashion
Khudadad Colony, Karachi 74200, Pakistan
WhatsApp: +92 321 3074208 (9 AM to 9 PM)
Email: alhanifashion@gmail.com