Refund policy
You can return an item within 7 days of delivery.
Conditions for Return
- The item must be unused, unwashed and in its original condition.
- The product's own packing must be unopened, with all tags attached.
- At delivery, you may open the courier flyer (outer bag) to check that you received the right item. Please do not open the product's own packing before accepting the parcel. Items with opened packing cannot be returned.
How to Return
1. Message us on WhatsApp at +92 321 3074208 within 7 days of delivery with your order number.
2. We will share the return address.
3. Send the item back to us. The return delivery charges are paid by the customer.
Refund
- Your refund is processed after we receive the returned item and the courier has cleared the payment for your order.
- Refunds are sent online (bank transfer, JazzCash or EasyPaisa).
Wrong or Damaged Item
If you receive a wrong or damaged item, contact us on WhatsApp within 48 hours of delivery with photos, and we will help you resolve it.
Contact
WhatsApp: +92 321 3074208 (9 AM to 9 PM)
Email: alhanifashion@gmail.com