Returns & Refunds
If something is wrong with your order, we will fix it. Please read the terms below before raising a request.
What we accept
You may request a return within 7 days of delivery if the item is:
- Damaged or broken on arrival
- The wrong product, wrong size or wrong quantity
- Missing parts or accessories listed on the product page
What we cannot accept
We do not accept returns for change of mind. Please read the product description and check the pack quantity before ordering — several of our items are sold as multi-packs, and the quantity is written in the product title.
We also cannot accept:
- Items that have been used, washed, installed, or had adhesive backing applied
- Items returned without their original packaging
- Innerwear and personal-use items, for hygiene reasons, once the packaging is opened
- Requests made more than 7 days after delivery
How to raise a return
Contact us within 7 days of delivery at alhanifashion@gmail.com with your order number and clear photos or a short video showing the problem. An unboxing video settles damage claims immediately, so please record one where you can.
We will respond within 1–2 working days and tell you what to do next. Please do not send anything back before we confirm the return.
Return shipping charges
- Damaged, defective, or wrong item sent: we arrange and pay for the return pickup.
- Any other approved return: the return courier charges are paid by the customer.
Your refund
Once we receive and inspect the returned item, you can choose either:
- Replacement or exchange — sent out with no extra delivery charge if the fault was ours, or
- Cash refund — transferred to your bank account, Easypaisa or JazzCash.
Refunds are processed within 5–7 working days of the item reaching us. As all orders are Cash on Delivery, we will ask you to confirm the account title and number for the transfer.
The original delivery charge is refunded only when the fault was ours.
Cancelling an order
You can cancel free of charge any time before your order is handed to the courier. If it has already been dispatched, please refuse it at the door rather than accepting and returning it — that way neither of us pays twice.
Repeated refusals
Every refused Cash on Delivery parcel costs both the outbound and the return courier charge. We reserve the right to request advance payment on future orders from customers who repeatedly refuse deliveries.